Frequently Asked Questions

Sunscreen (non-aerosol REEF-SAFE sunscreen), Hat, comfortable footwear, bathing suit, towel, cash (for lunch ashore, souvenirs, gratuities) and a great attitude!

Virgin Mermaids Charters leave out of the beautiful Saga Haven Marina on the East end of Charlotte Amalie. Exact directions and contact info will be provided to you prior to your excursion date.

While our boat is certainly big enough for more than six, we feel that in order to offer the best possible experience, six is a good number…plus we have chosen to only be rated for six passengers by the Coast Guard. So we are a hard limit to six.

No!….this is YOUR vessel for the day! 

We don’t run a “cattle boat” - there won’t be a line to use the restroom or an annoying group of drunk 20-something’s “Woo-Hooing” all day! (unless you are the group of 20-something’s I guess! LOL In that case, woo-hoo at will!!). 

We want your day to be special for you and your party, you decide what you want to do and where you want to go - and if your idea changes at some point, we will do our best to make it happen…time, wind and weather permitting!

Yes, we do!  We have a standard package and are always willing to put together a multi-day custom package as well. Just give us a call or drop us an email with your needs and we will customize a package just for you!

While a Catamaran is more stable than a monohull and much less “bouncy” than a small power boat, if you are prone to motion sickness we would certainly suggest taking precautions prior to arriving at the dock.

Your charter rate is all-inclusive of the boat, fuel, captain/crew, premium drinks (both alcohol and non-alcohol), light food and snacks, snorkel gear and water toys! 

There really is no need to purchase anything else, but should you choose to go ashore to have lunch/drinks you would need to cover that cost yourself. 

Also, if you have enjoyed your trip and wish to leave a gratuity for the Captain and Crew, cash would be greatly appreciated! (Island standard is 15% to 20%). 

No, we feel that is deceptive and would never tack on any hidden fees or credit card fees.  We don’t like it when it happens to us, why would we expect you to put up with it either?

While tipping is not mandatory, your Captain and Crew would greatly appreciate your acknowledgement of their hard work and quality service!   A cash tip of 15% to 20% is standard on the Island.

No, this is a private charter for you and your guests. We are happy to have children aboard and will do our best to provide the best possible experience for all age groups. Keep in mind though, we are limited to 6 passengers, and everyone counts no matter their age or size!

Yes, our 43ft Bali Catamaran is equipped with 3 staterooms and two full bathrooms. 

You and your guests will have full access to two staterooms and one bathroom for the entire day. This is a great place to store your belongings and to change clothes.

Yes, our vessel offers numerous areas of shade to relax and cool down, both inside and out.

No problem! Your Captain will be happy to shuttle you to the beach and retrieve you at your request.

The offerings may vary from trip to trip, but you can count on quality items like fresh fruit, charcuterie trays, finger sandwiches, chips, crackers, and pretzels.

If you have specific dietary requirements, let us know, we will do our best to accommodate your needs. 

While there is no limit to the drink offering, we do ask that you drink responsibly, and we reserve the right to end service to those that we feel may have enjoyed themselves a bit too much! 

Remember that the heat, motion and the overall length of the day will exacerbate the effects of alcohol, therefore consumption should be moderate. 

While you aren’t likely to see any $200 dollar bottles of Dom Perignon or Pappy VanWinkle at the bar, we don’t go generic either! Well-known name brands such as Carib, Corona, Tito’s, Cruzan, Beefeaters and Jameson will be available. Should you have any specific requests just let us know, we will accommodate as best we can. (upcharge may apply)

The rain in the tropics rarely lasts long, We will depart on schedule, rain or shine, and generally will end up enjoying the warm Caribbean sun in no time. 

Should the captain determine that the conditions that day are just too extreme to set sail, we will do our best to accommodate you later during your visit or provide a full refund.

Our vessel meets, or exceeds, all USCG safety requirements; including life vests, life ring, flares, life raft, first aid kit, and safety harnesses. 

Your safety is our first priority! A full safety briefing will take place prior to departure.

Cancellations at least 10 days prior to your departure will be issued a full refund. 

Cancellations between 9 and 5 days prior to departure will be issued a 50% refund. 

No refund will be issued with less than 5 days notice prior to departure.